Last updated on November 21, 2012
Koko Digital’s Privacy Policy is designed to provide clarity about
the information we collect and how we use it to provide a better social
gaming experience. By accepting our Privacy Policy in registration or
game installation, you consent to our collection, storage, use and
disclosure of your personal information as described in this Privacy
Policy.
1. Introduction
Koko Digital Limited (“Koko”) develops and publishes web and
mobile apps. It also operates several websites including kokogames.com.
In this policy, “Koko” refers to Koko Digital Limited. and its
Affiliates, which shall mean subsidiaries, parent companies, joint
ventures and other corporate entities under common ownership. We may
also refer to Koko as “We” or “Us”.
This Privacy Policy describes:
If you have questions regarding this Privacy Policy or our
collection and use of information, please email your queries
to [email protected].
If you access our games from a third party Social Networking Site
(“SNS”), you may be required to also read and accept the SNS Terms of
Service and Privacy Policy.
2. Information We Collect
Information about You Received from an SNS
When you use any Koko services at an SNS such as Facebook or Google
+, where our service may also be referred to as “games”,
“applications” or “app”, you allow Koko to access certain information
from your profile for that site. The information you allow Koko to
access varies by game and SNS, and it is affected by the privacy
settings you and your friends establish at the SNS. You can control and
find out more about these settings at the SNS where you play our games.
For example, Koko may access and store some or all of the
following information, as allowed by you, the SNS and your preferences:
By using Our services through an SNS, you are authorizing Koko to
collect, store, and use in accordance with this Privacy Policy any and
all information that you agreed the SNS could provide to Koko through
the SNS Application Programming Interface (“API”).
Information We Collect from You Directly
When you interact with the Service (whether or not on an SNS), at
www.kokodigital.co.uk, or any Koko-owned website, We may collect and
store information from you directly as described below:
Registration Information
We may allow you to “register” with Us by using Facebook Connect or
other SNS authentication options to create an account or profile
within the Service. We may also provide a more typical registration
flow where you may be required to provide the following information:
your age or birthday (for age screening and/or to better understand who
our users are); your first and last names; your e-mail address; a
password and other information that helps Us confirm that it is you
accessing your account.
We may also offer you the option to complete a user profile that is
visible to other Koko users. Your user profile may include: a profile
photo; one or more game username(s); your gender; biographic details
that you provide; links to your profiles on various SNS; details about
the games you play; and a Koko user ID number that is created by Koko
and used to identify your profile.
Information We Receive or Collect When You Access Koko Services on a Mobile Device
If you use Koko services on your mobile telephone or other mobile
device, including iPads and tablets, We collect mobile device
identifiers, including MAC Address, and IP Address. In certain games We
will create and assign to your device an identifier that is similar to
an account number. We may collect the name you have associated with
your device, device type, telephone number, country, and any other
information you choose to provide, such as user name, character name,
geo-location or e-mail address.
Customer Support Correspondence
When you ask for assistance from our Customer support team, We
will collect and store the contact information you provide (generally
your name and e-mail address), information about your game play or
activity on the Service, and your user ID number. We will also store
the correspondence and any information contained within.
SMS Notifications, Push Notifications & Local Notifications
We receive and store the information you provide, including your
telephone number, when you sign up to have SMS notifications sent
directly to your mobile phone. These messages notify you of in-game
activity and may allow you to play the game from your phone.
With your consent We may send push notifications to your mobile
device to provide game updates and other relevant messages. You can
manage push notifications from the “options” or “settings” page within
the relevant game. You may also be able to manage them from your
device’s settings page for the relevant game.
We may send local notifications to your mobile device to provide
game updates and other relevant information. You can manage local
notifications from the “options” or “settings” page within the relevant
game.
Technical and Usage Information
When you access our websites or play our games, We collect (i)
certain technical information about your mobile device or computer
system, including MAC Address, IP Address and mobile device ID; and
(ii) usage statistics about your interactions with the Service. This
information is typically collected through the use of server log files
or web log files (“Log Files”), and tracking technologies like third
party game analytics service providers and browser cookies to
collect and analyze certain types of technical information. Some of the
cookies the Service places on your computer are linked to your user ID
number(s). For more information on how We utilize cookies and other
tracking technologies please review the “Cookies and Automated
Information Collection” portion of Section 3 (“How We Collect
Information about You”).
3. How We Collect Information about You
We may collect information about you in any one or more of the following ways:
Information about Users and Service Use Patterns
When you use one of our services, Koko collects and stores certain
information that you provide directly or through the SNS or other third
party website that is offering our game(s). To provide a richer game
play and social experience, We also collect information about your
service usage and interaction with other players and the Service. The
bulk of this information is collected and stored through the use of
Google Analytics and Log Files, which are files on our web servers that
record actions taken on our games and websites.
Communications Features
You may be able to take part in certain activities on our websites or
games that give you the opportunity to communicate or share
information not just with Koko, but also with other users of our
Service. These include:
We may record and store archives of these communications on
Koko-managed databases to protect the safety and well being of our
users and Koko’ rights and property in connection with the service. You
acknowledge and consent to the recording and storage of such
communications for these purposes.
Cookies and Automated Information Collection
When you access the Service, We collect certain technical
information in order to (i) analyze the usage of our sites and
services; (ii) provide a more personalized experience; and (iii) manage
advertising. We and service providers acting on our behalf, such as
Google Analytics, use Log Files and tracking technologies to collect
and analyze certain types of technical information, including cookies,
IP addresses, device type, device identifiers, browser types, browser
language, referring and exit pages, and URLs, platform type, the number
of clicks, domain names, landing pages, pages viewed and the order of
those pages, the amount of time spent on particular pages, game state
and the date and time of activity on our websites or games, and other
similar information. In some cases, We will associate this information
with your user ID number for our internal use.
We may also employ other technologies including HTML5 local storage
to help Us to prevent fraud, remember your in-game preferences and
speed up load times.
You can set your web browser to warn you about attempts to place
cookies and or access HTML5 local storage on your computer or limit the
level of access. If you disable cookies and/or HTML5 local
storage, you may lose some of the features and functionality of playing
our games, as Koko cookies and HTML5 local storage are necessary
to track and enhance your service experience. Please note that
companies delivering advertisements in our games or on our websites may
also use cookies or other technologies, and those practices are subject
to their own policies.
Other Sources
We may collect or receive information from other sources including
(i) other Koko users who choose to upload their email contacts; and
(ii) third party information providers. This information will be used
to supplement your profile – primarily to help you and your friends
connect. It will be combined with other information We collect.
4. How We Use the Information We Collect
In general, We collect, store and use your information to provide
you with a safe, smooth, efficient, and customized experience. For
example, We may use information collected from you in any one or more
of the following ways:
One important use of your information is communication. If you
have provided your e-mail address to Koko, We’ll use it to respond to
(i) customer support inquiries, and (ii) keep you informed of your
in-game activity, including comments from friends, notifications about
in-game status such as “new turn available” as well as notifications of
gift and friend requests. Some messages, such as invites for friends
to join you in a game, may include your name and profile photo. We may
also send promotional e-mail messages and promotional SMS messages
(“Promotional Communications”) directly or in partnership with parties
other than Koko. Each Promotional Communication will generally offer
recipients choices about receiving additional messages.
5. Sharing of Your Information
We will share your information (in some cases personal information)
with third parties, that is parties other than Koko, in the following
circumstances:
Third Party Service Providers
We will provide your information to third party companies to
perform services on our behalf, including payment processing, data
analysis, e-mail delivery, hosting services, customer service and to
assist Us in our marketing efforts. We direct all such third party
service providers to maintain the confidentiality of the information
disclosed to them and to not use your information for any purpose other
than to provide services on Koko’ behalf.
Friends and Other Koko Players
Some of Our services support and may encourage interaction among
users. In some Koko services, your SNS friends will see your name,
profile photo and descriptions of your game activity. In other Koko
services, friends and other players be able to see your game profile,
which may include your name or a “game name” and your profile photo,
which in certain cases can reveal your SNS User ID number. Other
players may also be able to send you application requests or even friend
requests through the related SNS’ communication channels.
Advertising of Third Party Products and Services
We do not actively share personal information with third party
advertisers for their direct marketing purposes unless you give Us your
consent.
We may share (i) aggregated information (information about you and
other users collectively, but not specifically identifiable to you);
(ii) anonymous information; and (iii) certain technical information
(including IP Addresses, MAC Addresses for mobile devices and mobile
device IDs) to develop and deliver targeted advertising in the Service
and on the websites of third parties. We may also allow advertisers to
collect these types of information within the Service and they may
share it with Us. Advertisers may collect this information through the
use of tracking technologies like browser cookies and web beacons. The
information collected may be used to offer you targeted ad-selection and
delivery in order to personalize your user experience by ensuring that
advertisements for products and services you see will appeal to you, a
practice known as behavioral advertising, and to undertake web
analytics (i.e. to analyze traffic and other end user activity to
improve your experience).
Our collection, use, and disclosure of anonymous or aggregated
information are not subject to any of the restrictions in this Privacy
Policy.
Safety, Security and Compliance with Law
Your information, and the contents of all of your online
communications (including without limitation chat text, voice
communications, IP addresses and your personal information) may be
accessed and monitored as necessary to provide the Service and may be
disclosed: (i) when We have a good faith belief that We are required to
disclose the information in response to legal process (for example, a
court order, search warrant or subpoena); (ii) to satisfy any applicable
laws or regulations (iii) where We believe that the Service is being
used in the commission of a crime, including to report such criminal
activity or to exchange information with other companies and
organizations for the purposes of fraud protection and credit risk
reduction; (iv) when We have a good faith belief that there is an
emergency that poses a threat to the health and/or safety of you,
another person or the public generally; and (v) in order to protect the
rights or property of Koko, including to enforce our Terms of Service.
Sale or Merger
In the event that Koko undergoes a business transition, such as a
merger, acquisition by another company, or sale of all or a portion of
its assets, We may transfer all of your information, including personal
information, to the successor organization in such transition. If
material changes to Koko’ privacy practices will occur as a result of
the business transition, We will notify you and other users (in the
manner described in Section 4 of the business transition prior to
transferring your personal information.
6. Privacy Policies of Linked Sites and Advertisers
Our websites and games may contain advertisements from companies
other than Koko that may link to their own websites. We are not
responsible for the privacy practices or the content of such websites.
If you have any questions about how these other websites use your
information, you should review their policies and contact them
directly.
7. Security of Your Information
Koko implements reasonable security measures to protect the
security of your information both online and offline, and We are
committed to the protection of customer information.
For user accounts registered directly with Koko profile information
is protected by the password each member uses to access their online
account. It is important that you protect and maintain the security of
your account and that you immediately notify Us of any unauthorized use
of your account. If you forget the password to your Koko account, the
website/app allows you to request that instructions be sent to you that
explain how to reset your password. When you sign into your account or
enter payment information (such as a credit card number when purchasing
virtual currency), We encrypt the transmission of that information
using secure socket layer technology (“SSL”).
While We take reasonable precautions against possible security
breaches of our websites and our customer databases and records, no
website or Internet transmission is completely secure, and We cannot
guarantee that unauthorized access, hacking, data loss, or other
breaches will never occur. We urge you to take steps to keep your
personal information safe (including your account password), and to log
out of your account after use. If your SNS account is hacked, this may
lead to unauthorized use of your Koko games, so be careful to keep your
account information secure. If you have questions about the security
of our websites, please contact Us at [email protected].
Unfortunately, the transmission of information over the Internet is
not completely secure. Although We strive to protect your personal
data, We cannot guarantee the security of your data while it is being
transmitted to our site; any transmission is at your own risk. Once We
have received your information, We have procedures and security
features in place to try to prevent unauthorized access.
8. Changes to Our Privacy Policy
We may make P3P – compact machine-readable – policies and headers
available. If we do so, we will try to ensure that they are consistent
with this human readable policy. However, in the event of a conflict
between a machine-readable policy and this policy, this (human
readable) policy will control.
If We decide to make material changes to our Privacy Policy, We will
notify you and other users by placing a notice on kokodigital.co.uk or
by sending you a notice to the e-mail address We have on file for you.
We may supplement this process by placing notices in our games and on
other Koko websites. You should periodically check www.kokodigital.co.uk and this privacy page for updates.