Last updated on November 21, 2012
Koko Digital Limited (“Koko”) develops and publishes web and mobile apps. It also operates several websites including kokogames.com. In this policy, “Koko” refers to Koko Digital Limited. and its Affiliates, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Koko as “We” or “Us”.
collection and use of information, please email your queries
to [email protected].
2. Information We Collect
Information about You Received from an SNS
When you use any Koko services at an SNS such as Facebook or Google +, where our service may also be referred to as “games”, “applications” or “app”, you allow Koko to access certain information from your profile for that site. The information you allow Koko to access varies by game and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS where you play our games. For example, Koko may access and store some or all of the following information, as allowed by you, the SNS and your preferences:
By using Our services through an SNS, you are authorizing Koko to
all information that you agreed the SNS could provide to Koko through
the SNS Application Programming Interface (“API”).
Information We Collect from You Directly
When you interact with the Service (whether or not on an SNS), at www.kokodigital.co.uk, or any Koko-owned website, We may collect and store information from you directly as described below:
We may allow you to “register” with Us by using Facebook Connect or other SNS authentication options to create an account or profile within the Service. We may also provide a more typical registration flow where you may be required to provide the following information: your age or birthday (for age screening and/or to better understand who our users are); your first and last names; your e-mail address; a password and other information that helps Us confirm that it is you accessing your account.
We may also offer you the option to complete a user profile that is visible to other Koko users. Your user profile may include: a profile photo; one or more game username(s); your gender; biographic details that you provide; links to your profiles on various SNS; details about the games you play; and a Koko user ID number that is created by Koko and used to identify your profile.
Information We Receive or Collect When You Access Koko Services on a Mobile Device
If you use Koko services on your mobile telephone or other mobile device, including iPads and tablets, We collect mobile device identifiers, including MAC Address, and IP Address. In certain games We will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address.
Customer Support Correspondence
When you ask for assistance from our Customer support team, We will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service, and your user ID number. We will also store the correspondence and any information contained within.
SMS Notifications, Push Notifications & Local Notifications
We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of in-game activity and may allow you to play the game from your phone.
With your consent We may send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from the “options” or “settings” page within the relevant game. You may also be able to manage them from your device’s settings page for the relevant game.
We may send local notifications to your mobile device to provide game updates and other relevant information. You can manage local notifications from the “options” or “settings” page within the relevant game.
Technical and Usage Information
When you access our websites or play our games, We collect (i) certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files (“Log Files”), and tracking technologies like third party game analytics service providers and browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s). For more information on how We utilize cookies and other tracking technologies please review the “Cookies and Automated Information Collection” portion of Section 3 (“How We Collect Information about You”).
3. How We Collect Information about You
We may collect information about you in any one or more of the following ways:
Information about Users and Service Use Patterns
When you use one of our services, Koko collects and stores certain information that you provide directly or through the SNS or other third party website that is offering our game(s). To provide a richer game play and social experience, We also collect information about your service usage and interaction with other players and the Service. The bulk of this information is collected and stored through the use of Google Analytics and Log Files, which are files on our web servers that record actions taken on our games and websites.
You may be able to take part in certain activities on our websites or games that give you the opportunity to communicate or share information not just with Koko, but also with other users of our Service. These include:
We may record and store archives of these communications on
Koko-managed databases to protect the safety and well being of our
users and Koko’ rights and property in connection with the service. You
acknowledge and consent to the recording and storage of such
communications for these purposes.
Cookies and Automated Information Collection
When you access the Service, We collect certain technical information in order to (i) analyze the usage of our sites and services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf, such as Google Analytics, use Log Files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or games, and other similar information. In some cases, We will associate this information with your user ID number for our internal use.
We may also employ other technologies including HTML5 local storage to help Us to prevent fraud, remember your in-game preferences and speed up load times.
We may collect or receive information from other sources including (i) other Koko users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to supplement your profile – primarily to help you and your friends connect. It will be combined with other information We collect.
4. How We Use the Information We Collect
In general, We collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. For example, We may use information collected from you in any one or more of the following ways:
One important use of your information is communication. If you
have provided your e-mail address to Koko, We’ll use it to respond to
(i) customer support inquiries, and (ii) keep you informed of your
in-game activity, including comments from friends, notifications about
in-game status such as “new turn available” as well as notifications of
gift and friend requests. Some messages, such as invites for friends
to join you in a game, may include your name and profile photo. We may
also send promotional e-mail messages and promotional SMS messages
(“Promotional Communications”) directly or in partnership with parties
other than Koko. Each Promotional Communication will generally offer
recipients choices about receiving additional messages.
5. Sharing of Your Information
We will share your information (in some cases personal information) with third parties, that is parties other than Koko, in the following circumstances:
Third Party Service Providers
We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist Us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Koko’ behalf.
Friends and Other Koko Players
Some of Our services support and may encourage interaction among users. In some Koko services, your SNS friends will see your name, profile photo and descriptions of your game activity. In other Koko services, friends and other players be able to see your game profile, which may include your name or a “game name” and your profile photo, which in certain cases can reveal your SNS User ID number. Other players may also be able to send you application requests or even friend requests through the related SNS’ communication channels.
Advertising of Third Party Products and Services
We do not actively share personal information with third party advertisers for their direct marketing purposes unless you give Us your consent.
We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Service and on the websites of third parties. We may also allow advertisers to collect these types of information within the Service and they may share it with Us. Advertisers may collect this information through the use of tracking technologies like browser cookies and web beacons. The information collected may be used to offer you targeted ad-selection and delivery in order to personalize your user experience by ensuring that advertisements for products and services you see will appeal to you, a practice known as behavioral advertising, and to undertake web analytics (i.e. to analyze traffic and other end user activity to improve your experience).
Safety, Security and Compliance with Law
Your information, and the contents of all of your online communications (including without limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when We have a good faith belief that We are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations (iii) where We believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when We have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Koko, including to enforce our Terms of Service.
Sale or Merger
In the event that Koko undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to Koko’ privacy practices will occur as a result of the business transition, We will notify you and other users (in the manner described in Section 4 of the business transition prior to transferring your personal information.
6. Privacy Policies of Linked Sites and Advertisers
Our websites and games may contain advertisements from companies other than Koko that may link to their own websites. We are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
7. Security of Your Information
Koko implements reasonable security measures to protect the security of your information both online and offline, and We are committed to the protection of customer information.
For user accounts registered directly with Koko profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify Us of any unauthorized use of your account. If you forget the password to your Koko account, the website/app allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), We encrypt the transmission of that information using secure socket layer technology (“SSL”).
While We take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your SNS account is hacked, this may lead to unauthorized use of your Koko games, so be careful to keep your account information secure. If you have questions about the security of our websites, please contact Us at [email protected].
Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have procedures and security features in place to try to prevent unauthorized access.
We may make P3P – compact machine-readable – policies and headers available. If we do so, we will try to ensure that they are consistent with this human readable policy. However, in the event of a conflict between a machine-readable policy and this policy, this (human readable) policy will control.